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Florida Auto Auction of Orlando

Policies > Arbitration


Sale-Day Arbitrable Items
The following guarantees by the Seller apply for the day of sale only, unless announced differently at the time of sale:

    1. Any single defect of a non-wearable item that has a wholesale repair cost of $400 or more is arbitrable. Single defects of less that $400 are deemed minor and not arbitrable.
    2. Air conditioning - Compressor engagement is guaranteed on current and prior year vehicles.
    3. Engine computers are guaranteed.
    4. Major or excessive paint and bodywork must be announced on current calendar year vehicles and newer. Major or excessive paint and bodywork is defined as three or more panels. Bumpers are not included.
    5. Supplemental restraint systems (SRS) are present on all vehicles manufactured with such systems. Any SRS warning lights, which are on or inoperative, must be announced.
    6. All OEM or equivalent emission control equipment is present.
    7. All vehicles are sold subject to any and all visible defects – including, but not limited to – body or hail damage, cracked windshields.

Seven-Day Arbitrable Items – Mandatory Announcements
Vehicles that have any of the following defects, conditions or discrepancies that were not disclosed or announced at the time of sale, regardless of the “light” they were sold under or guarantee offered, must be reported to the Auction within 7 days after the vehicle was sold at the Auction, in order to be eligible for arbitration. Vehicles must be returned to the Auction in the same or better condition than when purchased. Expense reimbursements will be at the sole discretion of the Auction and will, at times, be limited to reasonable and documented expenses and transportation only. Lost profit, commissions, floor-plan expenses, etc. will not be reimbursed. Sale Day is Day 1.

1. Frame/unibody damage or alteration (previous or existing) – Defined by the Auction with reference to the NAAA standards

a) Minor components welded or removed from frame (trailer hitches, bumpers, etc.) are not considered frame damage unless they have compromised the structural integrity of the vehicle

b) Lowered/raised vehicles must be announced and are subject to frame damage guarantees if frame is altered

c) Minor dents in frame/structure and minor tie down hole tears that do not affect the structural integrity of the frame are not considered frame damage

2. Flood and fire damage – Defined by the Auction with reference to the NAAA standards

3. Alternative fuel engines, engine conversions and replacements

a) Fuel/engine conversions, and alternative fuel vehicles (i.e., propane, natural gas, etc.) all year models

b) Engine replacements – five year old vehicles and newer

“As-Is” Vehicles – sold under Red Light
Vehicles that meet any one of the following conditions are sold “AS-IS’ and are NOT subject to arbitration for ANY reason, except frame/unibody, title, odometer discrepancies, and mandatory announcements (Section VI. Above) unless specifically guaranteed by the Seller.

    1. Any vehicle announced “As-Is”
    2. Any vehicle sold for $2,000 or less
    3. All vehicles with more than 100,000 miles
    4. Vehicles 10 years old or older
    5. Recreational vehicles, boats, buses, motorcycles, dune buggies, trailers, snowmobiles, jet skis, antiques, and kit cars. These vehicles are also exempt from arbitration for frame/unibody damage, mileage/hours, and year model
    6. Vehicles pushed or towed through the auction lane
    7. All “Off Block” sales
    8. Vehicles sold for $500 or less are exempt from frame/damage arbitration